Document Type : Article
Department of Industrial Engineering, Faculty of Engineering, University of Qom, Qom, Iran
Department of Industrial Management, Faculty of Management, University of Tehran, Tehran, Iran
Recently, design of preventive maintenance (PM) policies during the warranty period has attracted the attention of researchers. The methods mainly design warranty servicing strategies in a way that reduce the cost imposed on the manufacturer without considering the impact of customer dissatisfaction. While dissatisfaction with a product is an important issue which may result in the loss of potential buyers and switching existing buyers to competitors. Therefore, this study develops a bi-objective model which simultaneously minimizes the manufacturer and the buyer cost under a Non-homogeneous Poisson Process framework. Also, a non-periodic preventive maintenance strategy is presented in which PM actions are performed at discrete time instants in a way that the expected number of failures remains a constant value over all PM intervals. Furthermore, it is a known fact that the value of money reduces over time due to different reasons and has a significant impact on long-term contracts. Since PMs and repairs are conducted at different times, the time value of money is considered to estimate the cost more accurately. A comparative study is conducted to support this claim that the presented non-periodic reliability-based PM policy has a better performance in comparison with a periodic PM policy.