Designing an Effective Blockchain-Based Service Supply Chain using Integrated FANP-QFD under Uncertainty

Document Type : Article

Authors

Industrial Management Department, Semnan University, Semnan, Iran

10.24200/sci.2024.58899.5955

Abstract

This study purposes to identify the key Design Requirements (DRs) for effective blockchain adoption in the service Supply Chain (SC). It focuses on the challenges as Customer Requirements (CRs), and the best practices as DRs, to overcome the challenges. first, the challenges and solutions were identified by review the literature. Then, the experts were asked to confirm those one that could be related to service SCs. The hybrid approach of Fuzzy Analytical Network Processing (FANP) and Quality Function Deployment (QFD) is applied to prioritize each challenge and solutions based on their relations. It shows that value chain cooperation is the most important requirements; and to achieve it, providing processes' details by all stockholders, short-value chain, and collaboration with value chain participants in a non-competitive initiative could be effective. The findings suggest the priorities of the all solutions vs. each challenge. The research has attempted to identify the non-technical challenges and their related solutions. So, the presented list of challenges might not contain all the relevant challenges. Future researches could focus on technical challenges, too. this study prepares an insight for service sector managers to identify and improve the key design requirements that their SC members have to meet.

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Scientia Iranica

Articles in Press, Accepted Manuscript
Available Online from 28 April 2024

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